Utilities
Electric, Water and Sewer
The City of Salem owns and operates its electric distribution system and water/sewer system. The city does not generate electricity, but contracts with Show-Me Power Corp for base and peak load power.
The city has five deep wells for water supply. Other than chlorine injection, there is no treatment of the water. The water in Salem is tested in accordance with the Clean Drinking Water Act.
Waste Disposal
Sanitation services are contracted to Waste Corporation of America.
Residential Sanitation Services
Commercial Sanitation Services
Natural Gas
Natural gas is managed and billed by Ameren UE.
For service or questions please contact:
Ameren U.E. 1-800-552-7583
TDD/TTY for Hearing Impaired1-800-992-6030
Ameren U.E. no longer maintains a local Salem office.
The Utility Office is located at 400 N Iron St (in the City Administration Building on the courthouse square)
Phone: 573-729- 4117
After Hours Emergencies
(Salem Police Department):
(573) 729-4242
E-mail: utilities@salemmo.com
Mailing Address:
City of Salem
400 N Iron St
Salem, MO 65560
Hours of Operation:
8:00 a.m. – 5:00 p.m., Monday – Friday
Drive Thru services 7:00 a.m. – 5:00 p.m. Monday-Friday
Closed on the following holidays:
- New Years Day
- Presidents Day
- Martin Luther King’s Birthday (Observed)
- Memorial Day
- July 4th
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Turning On New Residential Customers
You will need to come to our office at 400 N Iron St, in the City Administration Building to start new utility services. Questions may be directed to a Utility Service Representative at (573) 729-4117.
Customers should contact us at least ONE day in advance of needing the utilities connected.
Deposits and the service fee should be paid at the time of requesting the service.
Deposits (residential)
- Electric
Deposits (residential)
- Water
Deposits (residential)
- Sanitation
Rates (residential)
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Electric Rates
Electric Rates
- Minimum bill $19.22 for 200 or less
Sanitation
Sanitation services are contracted to Waste Corporation of America.
Rate Within The City
- Sanitation Rates (Residential)
Rate Within The City
- Sanitation Rates (Residential)
Rate Outside The City
- Sanitation Rates (Residential)
Rate Outside The City
- Sanitation Rates (Residential)
Sanitation services area mandatory for city residents having electrical services.
(Note: 6 bags or 4-30 gallon trash can limit)
Sanitation services are billed for the current month and are not based on service dates.
The City of Salem does all the billing and collection of residential sanitation fees for Waste Corporation.
Tree Limbs and Yard Waste
Curbside service is available for residential customers on the first and third Mondays of each month, if waste is placed in biodegradable bags and tree limbs are cut into approximately three-foot lengths and stacked in bundles.
Turning On New Commercial Customers
- Requests to have utilities turned on MUST be made in person. Please come to our office at 400 N Iron St.
Deposits (commercial)
- Electric
Deposits (commercial)
- Water
Acceptable forms of deposit: Cash, Check, or Credit Card
Rates (commercial)
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Water Rates
- Rates within the City of Salem
Water Rates
- Outside the City
Water Rates
- Outside the City
Sewer Rates
Standard
- Rates within the City of Salem
Premium
- Outside the City
Electric Rates
Electric Rates
- $.0961 per kwh, Demand Rates: $0.0861 per kwh and $3.00 kwd
Sanitation
Commercial customers should contact Waste Corporation of America (WCA) for arrangements for Sanitation services 1-800-359-7929. Rates and billing for commercial waste is managed directly by Waste Corporation of America.
Residential and Commercial Accounts
Transfering from One Account to Another
- Customers should contact us at least ONE day in advance of needing the utilities transferred.
- The deposits paid on the old account will be transferred over to the new account.
Disconnecting Accounts
- Contact a Utility Service Representative at our office at 400 N Iron St to sign a work order.
- Customers will need to supply a forwarding address.
- Customers should contact us at least ONE day in advance of needing the utilities transferred.
- Deposits will be applied to the final bill. Any amount left over will be sent to the customer.
Automatic Bill Payment
An easier way to pay your utility bill.
With our free Automatic Bill Payment service, you can have your City of Salem utility bill paid automatically from any participating Bank, Savings and Loan, or Credit Union account.
- No check to write. No postage to pay.
- No more monthly trips to pay your bills in person.
- Whether you’re away on a trip or sick at home, your City of Salem utility bill will be paid.
- No more embarrassments about forgetting to pay your bill.
With Automatic Bill Payment, you still keep control of your utility payments. You will continue to receive a monthly utility statement. Automatic withdrawals are made on the ninth of each month and credit card dates can be chosen with the help of the utility department personnel. Payments will be deducted from your account. There is plenty of time to review the statement and call the Utility Office representative if you have any questions. If there is a billing error, it will be handled in the normal way, with a credit adjustment on your next bill.
How to apply: Contact the City of Salem utility Department at 400 N Iron St, Salem, Mo 65560 to set up auto pay with an automatic withdrawal or with a debit or credit card.
Pay in Person
Walk in payments may be made at the Utility Customer Service Office located at:
400 N Iron St in the City Administration Building.
Drop Box
A drop box is located on the north side of the Administration Building at:
400 N Iron, (if you are walking, enter from the Iron St side)
Drive Thru Payments
For fast, convenient service, try our drive-up facility located on the north side of the Administration Building at 400 N Iron St. (Enter from the 4th St side).
You must have your bill in order to use this location. If you do not have your bill, please park and come inside.
By Mail:
Send payments to:
The City of Salem
400 N Iron St
Salem, MO 65560
Please contact the Utility Office in the City Administrative Offices located at 400 N. Iron Street
You may call the Police Department in an emergency (waterline break, etc) 573-729-4242. Service fees will apply.
Contact the Utility Department in the City Administration Building at 573-729-4117. If the water bill is significantly higher than the average, the customer service representative will send a check for leak to the Water Department. If there is a question about electric usage, the meter can be reread.
The following reconnect fees apply if a customer’s delinquent account is on the cut off list.
Residential
Commercial non-demand
Commercial Demand
Commercial Demand
No reminders are mailed. On the 28th of each month, delinquent accounts are turned off.
Yes, a 10% penalty is applied to all bills (electric, water and sewer) if not paid in 20 days.
Your utility bill is due 20 days from the billing date. You receive a 1 % discount on your electric portion of your bill if it is paid in 10 days. If your bill is not paid within the 10-day grace period, you will not receive the discount. Utilities bills must be paid by the 27th of each month.
No, these require one day’s notice. If you contact our office on Friday, the utilities will not be disconnected until the following Monday.
No. We no longer do any new service connections after hours or on weekends.
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